Frequently Asked Questions
Yurt installation, yurt lifetimes, and more.How do I install my yurt?
We provide an instruction manual when we send you your yurt. You can follow a step by step guide for the setup process and find helpful tips.
If you need assistance, you can call our customer support at: 512-787-2702.
Many clients also choose to hire a contractor to help install their yurt – if you choose this option, make sure you hire someone familiar with yurt setup and yurt platform construction.
How long does it take to set up my yurt?
Timeframe for setup can vary depending on the style of yurt you ordered, along with the skill of you & your crew. An average timeframe is genearlly between 2-5 days. This is very dependent on the size and scope of the Yurt however.
What is the lifespan of my yurt?
The covering of your yurt is warrantied for 7 years, depending on the sun exposure at your site the cover should last anywhere from 10-20 years. The rest of the yurt will last indefinitely as long as the cover is in good shape and keeping it dry.
How do I take care of my yurt?
NEVER use a pressure washer on your yurt, as this is a very harsh cleaning method that can cause damage. You can use mild soap + water to wash the walls. Any deep stains on the internal liner that cant be cleaned off with soap and water can usually be cleaned with a “magic eraser” type product.
Can I build my yurt anywhere?
Based on your local community, you may need a building permit – we recommend checking with your local authorities.
Can I connect my yurt to another structure?
Yes you can! Attaching a secondary yurt or other structure can be done by building a hallway between the two structures, or between the two doorframes.
Does my yurt need a platform?
Yes, your yurt is specifically designed to be built on a deck or platform. We recommend a round foundation that meets the exact diameter of the yurt and we do have plans for wood framed decks.
Decks are not included with your yurt kit.
Does my yurt have a floor?
Flooring does not come as part of your yurt kit. If you plan on leaving your yurt up permanently and want a good seal we recommend flooring. If your just setting up for a short time you can setup right on the ground like our festival model pictured here.
What if I want to cancel my order?
We can refund 50% of the total cost, but your deposit is non refundable.
We understand a variety of life circumstances can arise and we are happy to work with everyone so please don’t hesitate to call.